Refund Policy

1. Unused purchases

You may request a refund within 14 days of purchase where the calling product has not been activated or used. If immediate digital service starts at your express request, statutory cancellation rights may change only to the extent applicable law permits and the required consent was obtained.

2. Used or partially used service

Used service is normally non-refundable. We will assess any unused portion and any mandatory pro-rata remedy required by applicable consumer law based on the available order and usage records.

3. Failed, undelivered or duplicate charges

If a payment is captured but the purchased service is not provided, or the same order is charged more than once, contact us. After verification we will provide the service or refund the affected payment, as appropriate. A payment-page redirect alone is not proof of settlement or delivery.

4. Service faults

For a verified service fault, we may restore the affected service quantity or provide a refund or other remedy required by law. Third-party network and payment records may be needed to investigate.

5. How to request a refund

Email info@mytelvora.com with the purchase email, order or transaction reference, purchase date, amount and reason. Do not send full card details. We aim to acknowledge the request within 3 business days and provide a decision within 14 business days.

Approved refunds are sent to the original payment method unless law requires another method. Bank and card-network processing times apply after we submit a refund.

6. Payment disputes

You may contact your card issuer or payment provider about a disputed charge. Contacting us first can help us trace the order, but does not waive or restrict any chargeback, regulatory, court or consumer right. We do not suspend service merely because you asked us to investigate a charge.