Terms of Service

1. Service and guest checkout

Telvora offers prepaid international-calling products without a subscription or recurring charge. The website currently uses guest checkout and does not provide a customer login or self-service account dashboard. Your purchase email and order reference identify a payment request.

The product, quantity, euro price and total shown in the checkout summary form part of your order. Check them before choosing Pay.

2. Payment and card statement

Card payments are handed to our hosted payment provider. The current merchant checkout presents Visa and Mastercard; availability of a particular card depends on the provider, acquirer and issuer. We do not store full card numbers.

The checkout displays the configured billing descriptor and statement city before payment. The payment provider or card issuer may abbreviate or format those values differently. Keep the order reference so we can trace a charge.

3. Payment status and delivery

A redirect back to Telvora is not proof that a payment settled or that calling service was provisioned. The signed provider callback is the payment-status source of truth. If you are charged but do not receive the purchased service, contact customer service with the order reference; after verification we will arrange delivery or a refund as applicable.

We may reject or refund an order we cannot fulfil, including because of technical, geographic, legal or fraud-prevention restrictions.

4. Refunds and cancellation rights

Refund eligibility, request information, timing and treatment of failed or duplicate charges are set out in the Refund Policy, which forms part of these Terms. Mandatory consumer cancellation or refund rights in your country continue to apply.

5. Fair and lawful use

You must not use the service for unlawful activity, fraud, harassment, unauthorised robocalling or spam, interference with networks, or activity that violates rights or laws in the originating or destination country. You are responsible for the accuracy of information submitted at checkout.

6. Suspension, closure and termination

Because there is no customer login account, there is no online account-closure control. You may end the service relationship or request closure of records not legally required by emailing info@mytelvora.com. There is no subscription fee to cancel. Refunds for any eligible unused purchase are handled under the Refund Policy.

We may suspend or terminate access immediately where reasonably necessary to address fraud, illegality, security or network harm, comply with law, or protect users and suppliers. For other material breaches, we will normally give notice and a reasonable opportunity to correct the breach where practicable. Termination does not remove accrued payment, refund, complaint or data-protection rights.

7. Complaints and service disputes

Send complaints to info@mytelvora.com with the purchase email, order or transaction reference, date, amount, and a clear description of the requested resolution. Do not send full card details. We aim to acknowledge a complaint within 3 business days and provide a substantive response within 14 business days; if more time is needed, we will explain why and give an updated timeframe.

For a disputed call or service charge, we will review available payment, order and technical records and explain the outcome. For a card-payment dispute, you may also contact your card issuer or payment provider. Contacting us first may allow faster investigation, but nothing in these Terms removes chargeback, court, regulatory or mandatory consumer rights.

8. Availability and liability

NexaCore Limited does not guarantee uninterrupted availability because calls and payments can depend on third-party networks and providers. Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded or limited.

9. Governing law and consumer rights

These Terms are governed by the laws in force in Nevis, Saint Christopher and Nevis, without depriving consumers of mandatory protections or courts available under the law of their habitual residence. The parties should first try to resolve disputes through the complaints process above.

10. Changes and contact

We may update these Terms prospectively. The version accepted at checkout applies to that order. Questions can be sent to info@mytelvora.com.